Designing business operations to improve services and uplift community wellbeing
The Fono is New Zealand’s largest Pacific organisation providing health, wellbeing and educational services with the mission of improving the lives of people, especially Pasifika. They specialise in delivering culturally appropriate care that meets the unique needs of the communities they serve.
The Fono needs to prioritise between immediate clinic needs or investing in digital touch-points because the Pacific community and general New Zealand struggle to access services from home. Rapid growth causes operational procedures to break.
Our service designers created the blueprint that informed everything from business strategy and customer experience. As a result, The Fono community has easy access to information and services critical to their health and well-being.